Site Information

Shipping & Returns

Free Shipping – How it Works

When you place an order with eligible items/products, ground shipping is FREE! This offer is not valid for express shipping. To take advantage of this promotion, simply fill your cart with eligible products and select the standard shipping option to ship your items to a single US address. Valid online or orders placed via phone. Free shipping will automatically be applied to all orders over $149.00; no web coupon code needed. Offer is good for free parcel ground shipping, if shipping to a street address or a P.O. Box address in the contiguous U.S. Not valid on international orders or on previously purchased merchandise. Offer may be canceled or modified at any time.

When it comes to online ordering, we know you want to receive your products as fast as possible. All in-stock orders placed by 3:00 PM EST on business days will be shipped out same day. After leaving our facility, arrival time depends on your location. Take the guesswork out of ordering by checking out our shipping map. Use it to find out more details on estimated shipment times in your area so you can be sure you have your items when you need them. KOO ships M-F, excluding weekends and Holidays.

Return Policy

We are committed to 100% customer satisfaction. All claims for return goods must be made within 14 days from purchase. We will pay the return shipping cost if the return is a result of our error.  Return goods are subject to a 15% restocking charge. Electrical parts are not returnable.  All returns must be sent back in original packaging.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for the return process. No returns will be accepted without an RMA #.

You should expect to receive your refund within four weeks of giving your refund to the return shipper. However, in many cases, you will receive the refund quicker. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).



Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS’s services, that are listed as guaranteed or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.


Learn About Kubota Products


We are confident that our equipment is among the best in the industry and is accompanied by unmatched customer service. But don’t take it from us; hear about the character of our company and the quality of our products straight from real Kubota customers.

Dave Hardies
Sales Manager